Shipup : Post-purchase technology
Shipup creates a branded, reassuring and intuitive post-purchase experience.
Turn one-time buyers into loyal shoppers while streamlining your customer support.
Key features
Customer Experience
Extend your brand experience into the delivery experience
Filters emails from your shipping carriers, and begin sending your own notifications at each stage – from order fulfillment to delivery.
Bring back buyers to your website with your own branded tracking page
Customer Support
Improve efficiency of support agents, reduce tickets
Give your customer support agents unique tools to empower them to quickly and proactively resolve delivery issues.
Ops & Analytics
Gain valuable insights into your shipping dynaimics
Introduce transparency and efficiency to your logistics with customizable dashboards and reports. Leverage our delivery data to build better operations.
Key benefits
Boost your retention
The delivery experience is a pilar of customer satisfaction
As unfair as it sounds, your customer satisfaction relies on your carriers’ performance. Thanks to a better tracking experience, Shipup’s customers see an increase in overall customer satisfaction KPIs such as the NPS.
Reduce your costs
Share updates with customers proactively eliminating WISMO Calls
Reassurance and transparency are your first weapons to reduce the “Where Is My Order?” calls. Those questions are a direct sign of emotional anxiety. Shipup’s customers have seen reductions in these avoidable calls by half in just a couple of months..
Exploit your data
Every delivery is a source of data
Personalized dashboards and reporting tools allow you to measure your carriers’ performance and follow the indicators you like. Moreover, you can gauge customer sentiment at delivery with satisfaction surveys delivered at delivery to detect detractors as soon as possible.
Co-fondateur - Co-CEO de Shipup
Our greatest strength, which has enabled us to establish ourselves, is the quality of our user experience on our site. The delivery experience is a natural extension of this.
This is where Shipup comes in. Cheerz delivers all over Europe and Shipup has allowed us to build our own delivery experience and unify it for all our customers while we use 11 different carriers.
